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Avalon Aviation Academy

Aptech House,
A/65, MIDC,
Andheri (E),

Besides a center at the above mentioned address, the Avalon Aviation Academy also has numerous centers in West and South Mumbai, Pune, Kochi, Bangalore, Bhopal, Indore, Delhi, Lucknow, Allahabad, Chandigarh.


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Avalon Aviation Academy

Mumbai, Maharashtra, India

Course: Diploma in Airport Management and Customer Care

Diploma in Airport Management and Customer Care is an ideal program for students who want to make a career in the aviation industry. This course offers a wide variety of options to select from such as cabin crew, ground staff and even an airport manager. The highlight of this course is that it gives the students a generous exposure to a host of areas and allows students to then specialize in the one which holds their interest. After the successful completion of this course, students can find employment as cabin crew, airport professionals (in the management cadre), fare desk executives, reservation agents, marketing executives & business development executive in destination marketing, logistics managers & cargo executives and managers, material operations management and so on. The course is a one year diploma and provides Dual Certification; students attain a Karnataka State Open University Certification as well as an Avalon Aviation Academy Certification.Diploma in Airport Management and Customer Care covers the following topics-

Semester I
Principles of Aviation
In flight Services
Soft Skills for Aviation Operations Environment
Communication, Grooming & Etiquette
Customer Service for Global Clientele
Airline & Airport Management

Semester II
Airline and Airport Environment
Information Technology in the Airline Industry
Cargo and Transportation
Airline and Travel Management
Load Planning & DGR
Security & Legislation
Ancillary & Legislation
Ancillary Services


Subject Air Hostess Training
Level Foundation
Medium Campus